Tactic/Activity | KPI |
---|---|
Centralize business activity for the College. | Usable, scalable staffing model |
Develop a staffing model for College administrative units based upon agreed metrics. | Finish, communicate, and implement model |
Clarify and document roles for business units in the College. | More transparency |
Communicate roles along with staffing model | |
Create an onboarding program for administrative appointments and roles (ex: department chairs, program directors, and staff assistants) to ease the transition between appointments and staffing. | Documented process |
Process implementation |
Tactic/Activity | KPI |
---|---|
Develop Intranet sites documenting policy, procedures, how-to’s, resources, etc. for each operations area. | Creation of related Intranet sites |
Implementation of sites | |
Develop outward-facing sites for appropriate areas to provide information for those outside the College. | Usage of web sites |
Align College financial structure within the University system with our internal organizational structure. | Transparency, accuracy, and ease of reporting |
Develop a document retention model and system for College documentation. | |
Retention of documents according to the official UK Document Retention Policy. |
Tactic/Activity | KPI |
---|---|
Develop the mission and vision of a College-wide Business Analytics Group focused on internal support (not an academic department). | Fully staffed unit made up of existing and new staff |
Develop a process to provide projections regarding strategic business activities in order to maximize revenue and the stakeholder experience (e.g., course enrollment projections). | Projection results communicated with academic departments and Gatton administration |
Central repository for data metrics related to students, academic programs, and College financials. | Faster data dissemination |
Tactic/Activity | KPI |
---|---|
Provide career services to B&E staff. | Outline of services offered by Graham Office of Career Management communicated to staff |
Articulate and standardize professional development expectations and opportunities for staff. | Participation rates |
Annual evaluation through employee performance evaluations | |
Analyze job duties and work arrangements for maximum staff efficiency and effectiveness. | Efficiency of duties and use of space in Gatton building |