| Tactic/Activity | KPI |
|---|---|
| Centralize business activity for the College. | Usable, scalable staffing model |
| Develop a staffing model for College administrative units based upon agreed metrics. | Finish, communicate, and implement model |
| Clarify and document roles for business units in the College. | More transparency |
| Communicate roles along with staffing model | |
| Create an onboarding program for administrative appointments and roles (ex: department chairs, program directors, and staff assistants) to ease the transition between appointments and staffing. | Documented process |
| Process implementation |
| Tactic/Activity | KPI |
|---|---|
| Develop Intranet sites documenting policy, procedures, how-to’s, resources, etc. for each operations area. | Creation of related Intranet sites |
| Implementation of sites | |
| Develop outward-facing sites for appropriate areas to provide information for those outside the College. | Usage of web sites |
| Align College financial structure within the University system with our internal organizational structure. | Transparency, accuracy, and ease of reporting |
| Develop a document retention model and system for College documentation. | |
| Retention of documents according to the official UK Document Retention Policy. |
| Tactic/Activity | KPI |
|---|---|
| Develop the mission and vision of a College-wide Business Analytics Group focused on internal support (not an academic department). | Fully staffed unit made up of existing and new staff |
| Develop a process to provide projections regarding strategic business activities in order to maximize revenue and the stakeholder experience (e.g., course enrollment projections). | Projection results communicated with academic departments and Gatton administration |
| Central repository for data metrics related to students, academic programs, and College financials. | Faster data dissemination |
| Tactic/Activity | KPI |
|---|---|
| Provide career services to B&E staff. | Outline of services offered by Graham Office of Career Management communicated to staff |
| Articulate and standardize professional development expectations and opportunities for staff. | Participation rates |
| Annual evaluation through employee performance evaluations | |
| Analyze job duties and work arrangements for maximum staff efficiency and effectiveness. | Efficiency of duties and use of space in Gatton building |