Fall 2016 KASBO Workshops

How to Think Critically and Solve Problems

Tuesday, November 15, 2016; 8:00 am – 4:30 pm

Full Day Workshop Duration: 7 CEU hours

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When faced with problems, issues, or concerns, you need the right answer—and fast. Yet, whether we realize it or not, each of us has thinking biases that can get in the way of identifying the most effective solution.

Our perception of reality is actually built upon the foundations of our filtering mechanisms (thoughts, beliefs, behaviors and emotions that are cultivated on a daily basis), which affect how we perceive problems, challenges, and obstacles.

Critical Thinking is the process of focusing your thoughts on problems, issues, obstacles, or situations for the purpose of forming an argument, solving a problem, or reaching a conclusion.

Achieving this state-of-mind will better prepare you to deal with problems, challenges, and obstacles that are impeding your progress toward your goals and objectives. Through this Problem Solving & Critical Thinking workshop, you will discover systematic processes to eliminate thinking biases so you can think clearly and arrive at the right answer in any situation.

In this session, you will:

  • Assess your problem solving approach
  • Prioritize problems in order to realize your goals and objectives
  • Gain clarity through context
  • Find your focus by reducing the variables
  • Conduct root cause analysis that prevents recurrence
  • Generate and select the most feasible resolutions
  • Plan and execute the resolution
  • Track and evaluate the results
  • End of course review


  • Clear understanding of problems and situations
  • Master and accurate conclusions and quality decisions
  • Greater variety of explanations and solutions
  • Mistake avoidance
  • Early elimination of dead ends


Daniel Matthews is the founder of Continue 2 Improve. He works with organizations to develop problem solving and critical thinking skills that help leaders Step Up to challenges, Stand Out among peers and Inspire Action in others.  For the past 25 years, he has trained people at Toyota, Mercedes Benz, Delta Faucet and at least 30 other manufactures and services industries to solve problems by thinking critically.

Daniel has written two books and is writing a third:

  1. The A3 Workbook Unlock Your Problem Solving Mind
  2. SPEAR Your Fear, five Simple Steps to Retrain Your Brain for Success
  3. True Leadership, Nicer Bark No Bite

In addition to being an author and running his consulting company, Daniel serves as the current President of the Kentucky Chapter of the National Speakers Association. He is also a Distinguished Toastmaster (DTM) and a member of the Association for Talent Development.

A Practical Approach for Cultivating Emotionally Intelligent Communication in the Workplace (Supported by Science)

Wednesday, November 16, 2016; 8:00 am – 12:30 pm

Half Day Workshop Duration: 4 CEU hours

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Everybody talks about communication and many discuss emotional intelligence but few have developed practical approaches that encourage emotionally intelligent communication. This half-day workshop will provide participants with a formula for effective communication in professional settings. Using research-based approaches, we will engage in active learning designed to provide school business officials with tools for improving their emotional intelligent communication.

Emotional intelligence is recognized as crucial to effective performance yet distractions, too much information and workload prevent us from reaching our potential. It is important to understand the power of attention in helping us navigate relationships at work and achieve our goals. As a leader grows professionally, the impact of emotional intelligence is ever more important. Emotional intelligence has been linked to better outcomes across industries, including education. Attention is a scarce resource and becoming more important every day. We will learn how attending to the present can build ways of thinking that lead to emotionally intelligent communication and create useful mental habits.

This workshop will draw upon research and in-class activities to help you:

  1. Identify specific methods to train attention that encourages mindful communication and listening.
  2. Recognize the value of emotionally intelligent communication for professional success
  3. Develop effective ways to apply the tools provided in our daily work in order to achieve better personal and professional outcomes. 


Kevin Real is an Associate Professor in the Department of Communication at the University of Kentucky. His research interests stand at the intersection of organizational and health communication and includes the implementation of quality improvement processes in health care organizations, occupational safety in healthcare, communication in healthcare organizations and healthcare teams. and. His research has been published in Health Communication, Journal of Applied Communication Research, Management Communication Quarterly, Communication Theory, Communication Research, and Human Communication Research.  He has won numerous awards, including six Top Paper Awards at national and international conferences, as well as a Research Excellence Award (2004) and a Teaching Excellence Award (2007) from the University of Kentucky College of Communication and Information.