Executive Healthcare Leadership

Healthcare leaders are facing serious challenges with balancing the demands of clinical medicine and financial business strategies. The increasing challenge of patient engagement and demands of meeting their personalized care means not only treating the disease but enhancing their health. But how do healthcare providers meet the heightened demands for patient personalization while also saving money and lives?

These new practices require an expanded skill set in business and management. This Executive Healthcare Leadership Program helps build a solid business knowledge foundation across multiple disciplines focused on applying these skills to the contemporary healthcare work environment.

Topics include:

This program can be conducted in ten sessions or tailored to meet an organization?s needs by choosing the topics and timeline that fits the organization?s specific requirements. Each attendee receives a non-credit certificate of completion.

A more customized program focused around teams that can be tasked with your healthcare organization?s project needs can also be developed. The teams can be created to be cross-functional and optimized using personality assessments, such as their DISC profiles.


How can I register?

UK HealthCare Staff and College of Medicine - UK HealthCare will send out an email invitation announcing the next cohort. Your supervisor(s) will nominate the employee(s) they feel will benefit from the program. If your supervisor doesn?t receive the announcement, you can contact Sarah Bentley, Chief Medical Office, to discuss how you can be nominated for the program.

Non-UK HealthCare Staff and Providers ? You can contact The Don and Cathy Jacobs Executive Education Center, 859-257-8780, and speak with Debbie Reed, program coordinator.


Topic Descriptions

Project Management

  • Recognize project fundamentals
  • Learn project management concepts
  • Understand why projects fail and how to avoid failures
  • Become familiar with the project management thought process and approach
  • Gain awareness of important tools for effective project management

Healthcare Economics/Public Policy & Leadership

  • Healthcare Overview
  • Medicaid and Medicare Overview
  • Healthcare Reform
  • Patient Protection and Affordable Care Act
  • Challenges to Consumers & Healthcare Systems
  • Healthcare Delivery Evolution

Managing Ethical Challenges

  • Increase our sensitivity to the presence of ethical issues
  • Assess our personal ethical development as leaders
  • Improve our ability to analyze and resolve ethical dilemmas

Decision Making

  • Decision making process
  • Expected values
  • Prospect theory and framing effects
  • Understanding decision-making biases, including: Escalation of commitment, anchoring and representativeness effects, availability, conjunction, contrast effects, and overconfidence bias
  • Ethics in decision making
  • Groupthink and group decision making processes

Healthcare Finance Decision Making Tools

  • Investment decisions
  • Time value of money
  • Risk and returns
  • Capital budgeting
  • Determining cash flow

Organizational Change in a Healthcare Setting

  • Tension for change
  • Superior alternative solutions
  • Decision and planning
  • Change attempt using pilot programs
  • Obtaining feedback to assess change readiness

Population Health Management

  • What is population health and how does it affect the healthcare system?
  • What are the levers of population health?
  • Community health needs assessment/planning
  • Population Health 1.2 to 3.0

Benchmarks of Effective Governance in Nonprofit Hospitals and Health Systems

  • The role of boards in nonprofit healthcare organizations
  • Governance studies
  • Nine benchmarks of effective governance
  • Emerging strategies to enhance governance effectiveness

Managing Epidemiology

  • Use of epidemiology
  • Managerial epidemiology
  • Clinical epidemiology
  • Application of epidemiology to strategic planning and marketing

Quality and Safety

  • Understand the definition, scope and characteristics of quality improvement and safety in healthcare (and how they are distinct)
  • Describe practical applications to quality, safety and high reliability from a systems perspective
  • Develop a clearer picture of how quality and safety can be measured in healthcare organizations

Negotiations

  • Diagnosing different types of negotiations
  • Illustrating competitive, win-lose strategies and tactics in action
  • Multi-issue, win-win negotiating, collaborative tactics in action
  • Multi-party negotiating

Managing the Value Chain

  • Strategic space analysis
  • Market-tested value
  • Strategic mapping
  • Competitive advantage
  • Value chain analysis
  • SWOT (Strength, Weakness, Opportunities, Threats) analysis

Conflict Management

  • Causes of conflict in organizations
  • Functions and dysfunctions of conflict
  • Organizational structure?s source in producing conflict
  • The organizational environment?s role in determining structure
  • Structural approaches to dealing with organizational conflict
  • Routine-based approaches to conflict management
  • Ineffective popular conflict management techniques

Communications

  • Understanding communication in healthcare organizations in order to benefit health care delivery.
  • Systems theory applications in:
    • Communicating and adapting to healthcare contingencies
    • Relationship-centered care
    • Building communication competence in medical education
    • Organizational identification messages
    • Team dynamics
    • Healthcare quality

Supply Chain Management

  • Learn the processes in manufacturing flow management, supplier relationship management, product development and commercialization and returns management
  • Focus on customer relationship management, customer service management, demand management and order fulfillment

Strategic Management

  • Understand how to develop a set of coordinated and integrated capabilities, decisions, and actions required to achieve a competitive advantage
  • Learn strategic decision-making using top-management team dynamics, cognitive mapping, and competitive interaction

Strategic Marketing

  • The building blocks of marketing
  • Segmentation and positioning
  • Marketing mix ? Product, placement, promotion and price
  • Overview of healthcare marketing
  • Branding
  • Trends in healthcare marketing

Customer Service

  • Learn to identify exceptional service as a strategic competitive advantage for many organizations
  • Explore the characteristics of a service-focused organization, and discover the action steps that leaders of an organization might take to build a more service-focused organization

Team Development

  • Perceptions of teamwork
  • Achieving teamwork goals
  • Accountability of teams
  • Getting results

Healthcare Finance/Revenue

  • How does finance affect the healthcare workplace
  • What information is used and how is it used to make financial decisions
  • Financial trends in healthcare
  • Revenue cycle Management: Contracting, billing and collections
  • Cost management: Cost accounting systems, personnel management, supply chain management and utilization management / care standardization
  • Performance reporting and analytics / throughput and capacity analysis
  • Financial management and planning: Financial statement metrics, forecasting and capital planning
  • IT infrastructure for fiscal management

Lean Management/Value Mapping

  • Using systematic problem solving to achieve the company?s targets and goals
  • Developing continuous process flow and use ?pull systems? to level out the workload
  • Building a culture of continuous improvement and standardized tasks with visual controls and reliable technology
  • Establishing a learning organization through relentless reflections, evaluation and continuous improvement
  • Recognizing how to measure the impact of change and how to set goals within the organization to become more lean

Employee Engagement

  • Connecting emotion to work that increases job satisfaction, efficiency and loyalty
  • Influencing the emotional and intellectual connection an employee has for his/her job which allows him/her to apply discretionary effort to his/her work

Employee Coaching

  • Teaching managers to lead like a coach
  • Build trust and staff morale
  • Inspire their team to optimize individual performance
  • Contributing to a positive culture